Terms and Conditions

These terms and conditions refer to Southern Ambulance Services Ltd trading name of Elite Medical and Ambulance Services Ltd. (SAS), also trading as Southern Ambulance Services as “We”, “Our” or “Us” whilst “You”, “Your” refers to the entity booking SAS for its services. During the continuance of this agreement into which these terms and conditions are incorporated (the “Agreement”), We shall supply Our services and You shall purchase the same subject to these terms and conditions. Should there be any conflict between these terms and conditions and any other terms of agreement, these other terms of agreement shall take precedence.

1 – Orders / Bookings

2 – Fees and Payment

3 – Cancellations

Unless agreed otherwise in writing Our standard cancellation policy is this;

4 – Your Responsibilities

Patient Transport Services

Medical Event Cover

5 – Our Responsibilities

6 – Complaints Procedure

All complaints should be taken up with the senior member of staff at the point of contact where the complaint arises. If this is not possible a complaint should be made in writing and sent to a company Director at either info@sussexmedicalservices.co.uk or by post at PO Box 5299, Brighton, BN50 8AS clearly marked “complaint”. Should You be unhappy with the response provided You have the right to take up Your issue to the Care Quality Commission (CQC, Citygate, Gallowgate, Newcastle upon Tyne , NE1 4PA).

7 – Data Protection and Confidentiality

8 – English Law and Jurisdiction of English Courts